Privacy Policy
Last updated: April 13, 2026
Last updated: April 9, 2026
Woodmaa SARL (“we,” “us,” or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) and make purchases from us.
Our registered business address is: Woodmaa SARL, Avenue Mohammed V, Tangier 90000, Morocco. RC: 12345 (Tangier) — ICE: 001234567000089
1. Information We Collect
1.1 Personal Information You Provide
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely by Stripe — we never store your full credit card number on our servers)
- Order history and preferences
- Any other information you voluntarily provide via contact forms, emails, WhatsApp, or live chat
1.2 Information Collected Automatically
When you browse our Site, we automatically collect certain data, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website or search engine
- Device type and screen resolution
- Cookies and similar tracking technologies (see Section 7 below)
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order fulfillment: Processing your orders, arranging shipping via our carriers (Amana Express, Aramex, DHL), sending order confirmations and tracking information
- Customer service: Responding to inquiries, resolving complaints, and providing support
- Payment processing: Securely processing transactions in MAD (Moroccan Dirham) through our payment partner Stripe
- Communication: Sending transactional emails (order confirmations, shipping updates) and, where you have opted in, marketing communications
- Improvement: Analyzing usage patterns to improve our Site, products, and services
- Legal compliance: Meeting our legal and regulatory obligations under Moroccan law
- Fraud prevention: Detecting and preventing fraudulent transactions
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data with:
- Payment processor: Stripe, for secure payment processing
- Shipping carriers: To deliver your orders (Amana Express, Aramex, DHL)
- Email service providers: To send transactional and marketing emails
- Analytics providers: To understand how our Site is used (e.g., Google Analytics, with IP anonymization enabled)
- Legal authorities: When required by Moroccan law, regulation, or legal proceedings
4. Payment Security
Your payment security is our top priority. All payment transactions are:
- Encrypted using industry-standard SSL/TLS (HTTPS) technology
- Processed by PCI DSS Level 1 compliant payment provider (Stripe)
- Denominated in MAD (Moroccan Dirham)
- Never stored on our servers — we only retain a transaction reference and the last four digits of your card for order management
We comply with Payment Card Industry Data Security Standards (PCI DSS) to ensure your financial data is handled safely.
5. Data Retention
We retain your personal data for as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with legal obligations (e.g., tax and accounting records are kept for the legally required period under Moroccan law)
- Resolve disputes and enforce agreements
You may request deletion of your personal data at any time by contacting us (see Section 9).
6. Your Rights
Under Moroccan Law 09-08 on the Protection of Individuals with Regard to the Processing of Personal Data, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Correct any inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Objection: Object to our processing of your data, including direct marketing
- Withdraw consent: Withdraw any previously given consent at any time
To exercise these rights, contact us at privacy@woodmaa.com or write to us at our business address. We will respond within 30 days.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Essential cookies: Enable core functionality such as shopping cart, checkout, and account login
- Analytics cookies: Help us understand how visitors interact with our Site (Google Analytics with IP anonymization)
- Marketing cookies: Used only with your explicit consent to show relevant promotions
You can manage your cookie preferences through your browser settings or via our cookie consent banner displayed on your first visit. Disabling essential cookies may affect your ability to use certain features of our Site.
8. Third-Party Links
Our Site may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:
You also have the right to file a complaint with the Moroccan data protection authority: CNDP (Commission Nationale de contrôle de la protection des Données à caractère Personnel), Angle Boulevard Annakhil et Avenue Mehdi Ben Barka, Hay Riad, Rabat, Morocco — www.cndp.ma.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. Continued use of our Site after changes constitutes acceptance of the updated policy.